Privacy Policy

Mohali WiFi is a fiber-to-the-home internet service provider operating across Mohali, Chandigarh. This Privacy Policy explains how Mohali WiFi Internet Services ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website or subscribe to our services.

If you have any questions about this policy, please contact us at support@mohaliwifi.com.

We collect only the information necessary to provide and improve our internet services. This includes:

• Personal details: Name, mobile number, email address, and installation address — collected during new connection signup.
• Identification documents: Government-issued ID (Aadhaar, PAN, or similar) as required by Indian telecom regulations (DoT/TRAI).
• Payment information: Transaction IDs from your chosen payment method. We do not store full card numbers, UPI PINs, or CVV codes — these are handled directly by our payment gateway partners.
• Service usage data: Connection logs (IP address, session times, data usage) for network management, billing, and legal compliance.
• Website analytics: Browser type, device info, page visits, and similar non-personally identifiable data through standard web analytics.

Your data is used strictly to:

• Set up and maintain your internet connection
• Process payments and send invoices/receipts
• Provide technical support and resolve service issues
• Send service-related notifications (billing, downtime, maintenance)
• Send optional marketing communications (you can opt out anytime)
• Comply with applicable laws and regulatory requirements
• Detect and prevent fraud or misuse of our network

We share limited data only with trusted service partners required to deliver our service:

• Payment gateways (Razorpay, Cashfree, or similar) — to process your transactions securely.
• Upstream network providers — to route traffic and resolve connectivity issues.
• Government authorities — when legally required (court orders, law enforcement requests under the Indian Telegraph Act, IT Act, or similar).

All third-party partners are bound by confidentiality agreements and must comply with applicable data protection standards.

We take security seriously and implement multiple layers of protection:

• Encryption in transit: All data exchanged with our website uses 256-bit SSL/TLS encryption.
• Encryption at rest: Personal data stored in our systems is encrypted using industry-standard algorithms.
• Access controls: Only authorized staff with a legitimate need can access customer data, with full audit logging.
• Regular audits: Our security practices are reviewed periodically by qualified professionals.

We retain your personal data only as long as necessary:

• Active customer data: Stored for the duration of your service plus 1 year (for billing and dispute resolution).
• Connection logs: Retained for 180 days as required by Indian telecom regulations.
• Identification documents: Retained as mandated by KYC norms under DoT regulations.
• Marketing data: Removed within 30 days of you unsubscribing.

You have the following rights regarding your data:

• Right to access — Request a copy of all data we hold about you.
• Right to correction — Update or correct inaccurate information.
• Right to deletion — Request removal of your data (subject to legal retention requirements).
• Right to opt out — Unsubscribe from marketing communications anytime.
• Right to complain — Lodge a complaint with the Data Protection Officer or relevant authority.

To exercise any of these rights, email support@mohaliwifi.com from your registered email address. We respond within 7 working days.